Last updated: March 19, 2026

Evam Astu is committed to delivering your orders safely and on time. Please read this policy carefully.

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1. Processing Time

• All orders placed on our website are treated as pre-orders.
  

• Each product is sourced and prepared after the order is placed. The standard processing time is 15–20 business days. In some cases, orders may be processed earlier depending on availability.

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2. Shipping Methods & Delivery Time

• We use reliable courier partners to deliver orders across India.

• Standard shipping typically takes 3–7 business days depending on your location.

• Delivery times may vary due to peak seasons, courier delays, or unforeseen events.

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3. Shipping Charges

• Shipping charges are calculated at checkout and may vary depending on location and order size.

• Free shipping may be offered on eligible orders, as indicated on the website.

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4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.

• You can use this number to track your order on the courier partner’s website.

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5. Damaged or Lost Items

• If your order is damaged or lost in transit, please contact us within 48 hours of delivery.

• Evam Astu will arrange a replacement or refund at no additional cost, following verification.

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6. Address Accuracy

• Customers are responsible for providing accurate shipping information.

• Evam Astu is not liable for delays or delivery failures caused by incorrect or incomplete addresses.

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7. International Shipping

• Currently, Evam Astu ships only within India.

• International shipping may be added in the future; details will be updated on the website.

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8. Contact Us

For questions or shipping issues:

• Email: sonam@nkgabc.com

• Phone / WhatsApp: +91-97111 97724

• Address: 18A West Avenue Road, Punjabi Bagh, Delhi, 110026, India