Last updated: March 19, 2026

Evam Astu is committed to providing a smooth shopping experience. If you are not satisfied with your purchase, please read our return and refund policy carefully.

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1. Returns

• Due to the nature of our products being pre-ordered and specially processed, we do not accept returns or provide refunds once an order is placed.
  

• Customers are requested to review product details carefully before placing an order.
  

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2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed via the original payment method within 5–7 business days.

• Shipping fees are non-refundable, except in cases of damaged or defective items.

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3. Exchanges

• Exchanges are possible for defective or damaged items only.

• Contact us immediately after receiving the item to arrange an exchange.

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4. Damaged or Defective Items

• In case of damaged, defective, or incorrect products, customers must contact us within 48 hours of delivery with proof (images/video).

• We will review the issue and provide a replacement if applicable.

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5. Contact Us

For all return or refund inquiries:

• Email: sonam@nkgabc.com

• Phone / WhatsApp: +91-97111 97724

• Address: 18A West Avenue Road, Punjabi Bagh, Delhi, 110026, India